If you think about it, when the chips are down and things aren’t going well, most people/companies/organizations return to what has worked well in the past. That is just how we’re wired; most of us will pull back and hunker-down with our tried-and-true methods until things start to look up.

There are some things that you need to consider about this approach if you plan to continue to grow your business through online marketing during this difficult time, because online marketing isn’t the same as the marketing you may have done in the past. You cannot take the strategies and tactics of traditional marketing and apply it to how you participate on the Internet and expect to see solid results.

Old media was designed to sell ads. That’s how you and I got access to TV programming and cheaper newspapers- because advertisers paid the freight. That is how the Internet started out and, in many ways, advertisers still pay part of the note for sites/services/features that we enjoy for free. The difference is that, in the online world, the Internet doesn’t care because marketers no longer get to interrupt and try to command our attention, insisting that we see their message. Similarly, advertisers have lost the ability to carefully control what we know about their brand and what it stands for – we have such proliferation of information available that we can quickly and easily find out about a brand’s stance on issues of importance to us.

This is one of the main concepts that we try to talk to people about with regard to Social Media Marketing: brands need to fundamentally change their posture in order to succeed in this new marketing environment. It’s no longer about pushing a one-way message; instead, it is about providing relevant content and creating a natural draw for that information with your targets. It’s about listening to your customers’ interests and sending them information they’ll value and care about. It’s no longer about your brand and what you do, it is about what you can do for your prospects and customers.

There has to be a wake up call for marketers because the online world is becoming the primary media for reaching our target markets. According to a study released today by Pew Research, the Internet has overtaken newspapers as the primary source for news, but you must remember that the same rules do not apply to online marketing. As a marketer, you need to give up on the idea of pushing what you sell as a one-way message and embrace more direct communication with your targets, and focus on creating relationships and joining in the conversations that are already taking place online- conversations that involved you and your brand. You need to be a part of those conversations, so the time to engage is now.

I’m not an economic or financial expert, but I do know that they are doing an amazing amount of artificial manipulation of our economy, and all of that is going to eventually turn things around for this country. The U.S. is the biggest business in the world, it is not going to tank; we’re just going to have to ride it out for a little while until things start to turn back around. That being said, why would you sit and wait to start securing your place within this new marketing space? With such a small window to secure your position on the forefront as an communicator with your prospects and customers, can you afford to wait until this official recession is over?

In 2006 Time Magazines “Person of the Year” was You. “It’s about the many wresting power from the few and helping one another for nothing and how that will not only change the world, but also change the way the world changes.” This issue was all about social media and how Web 2.0 is changing everything and that was 2 years ago!

Social media has and will continue to change the way we get health care information, interact with and find health care providers. It is a resource for information, patients, sales and employees. Health care organizations must understand how to use and take full advantage of the Internet and social media.

The California Health Care Foundation (Jane Sarasohn-Kahn, THINK-Health) published an article titled “The Wisdom of Patients: Health Care Meets Online Social Media”. They state that “Social media on the Internet are empowering, engaging, and educating health care consumers and providers. While consumers use social media — including social networks, personal blogging, wikis, video-sharing, and other formats — for emotional support, they also heavily rely on them to manage health conditions.”

They go on to state that “The collective wisdom harnessed by social media can yield insights well beyond the knowledge of any single patient or physician”. “The outcome of this development is “Health 2.0” — a new movement that challenges the notion that health care happens only between a single patient and doctor in an exam room.”

In an article about “Hospitals and Social Media” on Hospital Impact, Tony Chen states that “you might be surprised at how savvy some hospitals already are”. The “Cleveland Clinic is on Facebook”, the “Mayo Clinic Health Policy Center is also on Facebook”, “Partners Healthcare is on SecondLife”.

He also explains that hospital CEOs are participating in blogs and provides two examples, “Nick’s Blog (CEO of Windber Medical Center in PA) and Paul Levy’s blog (CEO of Beth Israel Deaconess Medical Center in Boston)”.

This video Social Media and Health Care Practices explains how “social networks have created enormous opportunities for pharmaceutical and health care marketers to reach their patient and physician customers.”

Recruiting

Social Media is changing the way health care organizations recruit and communicate with potential employees. In the article Recruitment Marketing: Is Social Media Cost Effective for Recruitment, Part 5 by Ira Kaufman on 24 Aug 2008 he dispels “5 myths about social media and recruiting.

“Why use print to market a job (e.g., CNN nurse position) when there are often many unfilled positions already listed in the newspaper? Social media is a low-cost promotional method that can pinpoint your exposure, get you links to your website, high search engine placements, high traffic and return visitors to your site. You are appealing to the community of users that have interest in your job opportunity.

A Kansas City recruiting web blog explains how recruiters are using social media.“KC Recruiters, Learn How To Use Facebook To Make $$$”, “New Twitter Tool Gives Recruiters the Edge” and “Rehabcare Launches First Podcast”.

A health care recruiting blog (employmentguide.com) posted an article about “Integrating Social Media Into Health Care Recruiting”. They state that implementing a forum “gives candidates and recruiters alike the ability to ask and answer questions about anything that is deemed important to them. For the job seeker, this gives them the ability to further brand themselves beyond the resume. For the recruiter it opens the door up to see what kind of personality a job seeker has by the way they answer certain questions.”

There are numerous blogs, forums and information sites. Jobsinpods.wordpress.com explains that “Candidates are already finding information about your place of work through all kinds of social media from Facebook to Youtube. Profiles on LinkedIn now allow you to take part and provide some measure of input directly from you.”

If you want to learn more about how Social Media is changing the way we learn about Health Care and the way we select and interact with health care providers visit the following web sites.

Blogs

Share Health Up-Dates

Patients Helping Patients

Physicians Discuss Cases and Issues

Information and Interaction

Discussions and Video

Johnson and Johnson blog with a YouTube video

Cigna is now on Second Life

SEO is a hot buzz-word and the searches for SEO companies has been steadily on the rise since 2004 according to Google Trends. With adverstising budgets being trimmed and marketing dollars dwindling in the face of our now “official” recession, I want to explain to you the reasons why you should be actively investing in Search Engine Optimization for your organization.  

I’m going to lay out some of the reasons why SEO is one of the best marketing investments you can make in this time of economic uncertainty, where every dollar has to count.

Search traffic will not be affected by the Market
Sales might drop and conversion rates may falter, but raw search traffic isn’t going anywhere. A recession doesn’t mean that people stop searching the web. Internet penetration and searches per user are still on the rise, and Search Engines are not going anywhere.

Unparalleled ROI
A MarketingSherpa survey of 3,053 client-side marketers determined that SEO was viewed as the most valuable marketing solution in terms of ROI; even higher than email marketing to in-house email lists. ROI is everything – especially in uncertain economic times.

The Web Outperforms Other Marketing Channels
When organizations look at the paths that lead to sales and income (a critical analysis whenever budgets are under scrutiny), the web almost always comes out with one of two assessments: Either it’s a leading sales channel (especially from an ROI perspective) or it’s deemed to be an area with the greatest opportunity for growth. In both scenarios, web marketing and SEO take center stage.

SEO is Losing its Stigma
Google is releasing SEO guides, Microsoft and Yahoo! both have in-house SEO departments and the “SEO is BS” crowd have lost a little of their swagger and a lot of their arguments. No surprise – solid evidence trumps wishful thinking, especially when times are tough.

Targeted Traffic
Traditional “push” marketing/advertising options often have you publishing an advertisement in a place where you’re hoping it will get a lot of eyeballs. That’s great, but the real question is: who owns those eyeballs? Are they the right people? Do they want or need what you’re offering? Good SEO keyword research can tell you a lot about your targets like what they are interested in and how they are searching for it. When you choose your keywords and optimize for them, you’re addressing an existing need or desire – and you know that the majority of visitors from search engines are looking for exactly what you’re offering. In short, SEO helps to drive highly qualified traffic to your website and gets your message in front of the right people.

Marketing Departments are in a Brainstorming Cycle
A high percentage of companies are asking the big questions – “how do we get new customers?” and “what avenues still offer opportunity?” Whenever that happens, SEO is bound to show up near the top of the “to be investigated” pile.

Web Budgets are Being Reassessed
Paid advertising is tapering off, and global conversion rates are still very low for pay-per-click. When managers meet to discuss how to address budget concerns they should be talking about improving how they grab that “free” traffic, instead of paid traffic.

Someone Finally Looked at the Web Analytics
It’s sad, but true. When a downturn arrives or panic sets in, someone, maybe the first someone in a long time, checks the web analytics to see where revenue is still coming in. Not surprisingly, search engine referrals with their exceptional targeting and intent-matching are ranking high on the list.

Don’t get me wrong here, because I am most definitely biased on this subject. I run an Internet marketing agency that specializes in SEO and Social Media marketing, but so I would always urge clients, prospects, everyone to make SEO an integral part of their marketing budget. The reasons are simple: people are not reaching for the yellow pages anymore. They are sitting in front of a computer all day, so when they need to find something, they go to their favorite search engine and look. With over 60 billion searches online every month, I guarantee that people are looking for what you offer. Wouldn’t you like them to find your site and not your competitors’? SEO can make that happen for you.

Sources: IGraphix & SEOmoz.org